Accessibility Statement

This is a working draft prepared for review. The assessment details below will be completed before this site launches.

Many people arrive here anxious, tired, or in distress, and some also navigate the web with a screen reader, keyboard, voice control or magnification. This page describes what we’ve done to make the site work for everyone, what we know still needs work, and how to tell us when something gets in your way.

Our commitment

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA across the whole site. Accessibility is treated as part of the design, not an afterthought.

What we’ve built in

Keyboard access. Every page can be navigated with a keyboard alone, with visible focus indicators throughout, and a skip-to-content link on every page.
Screen reader support. Semantic HTML, meaningful headings, labelled controls and descriptive link text, so assistive technology reads the site sensibly. Decorative artwork is hidden from screen readers.
Colour and contrast. The palette has been checked so text meets AA contrast ratios, and colour is never the only way information is conveyed.
Readable by default. Plain language, generous text sizing, and layouts that reflow properly when you zoom to 200% or use a small screen.
Calm by design. No autoplaying media, no flashing content, and every animation on the site respects your device’s “reduce motion” setting.

Known limitations

We’re honest about the gaps:

The booking page. Booking and payment happen on Cliniko, a separate service with its own accessibility standards, so we can’t directly fix issues there. If the booking page is a barrier for you, contact us and we’ll arrange another way to book and pay.

How this site has been assessed

Self-assessment against WCAG 2.2 AA using automated checks (axe) and manual keyboard-only testing. Screen readers tested and assessment date: to be completed before launch.

If something isn’t working for you

Please tell us. It genuinely helps, and you won’t be bothering anyone.

Email: Veloracounselling@outlook.com.au

Let us know the page, what happened, and what browser or assistive technology you were using if you can. We aim to respond within 5 business days and to fix genuine barriers as a priority, not a backlog item. If you need any part of this site’s content in another format, such as large print or plain text, ask and we’ll provide it.